FAQs

Yes, Decima Provide services in the states of Ohio and Indiana.

Yes, Decima will assist the customers on technical issues. You can call Decima Tech support or send your inquiries via email.

We export worldwide.

You can request a Quote any time through our website, via phone or email to our Representative. http://www.decimaai.com/contact/  

You can click on the “Member Partner” Tab and fill up the registration form. Your request will be processed

You can contact Decima’s Representative on phone, 24/7 network support. Or you can avail the online technical support through email.

Check your "junk mail" folder or "spam" folder in your email inbox To ensure that future Decima order confirmations will be delivered to your email inbox, add the email address info@decimaai.com to your address book. If you are not receiving order confirmations, be sure to verify your email address on the Contact Information page on Decimaai.com If you are still

You can only claim items, if you receive a shipment that has visible damage. No other claims will be accepted.  Contact Decima’s Representative to make and process your claim.

Before returning or canceling products contact Decima’s Representative for the concerned issue.Provide the reason(s) for the return and once you have communicated and your return is verbally accepted you must prepay and ship the product (no CODs accepted). On your packing slip, indicate if you would like a replacement or credit on your Decima account. If you do not have

Yes, you can check out as a Guest member, if you do not wish to register.